Terms & Conditions

Effective Date: August 15, 2025

Welcome to Newborn Sleep Serenity ("we", "us", or "our"). By accessing our website or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

If you do not agree with these terms, please do not use our website or services.

1. Services Provided

Newborn Sleep Serenity offers holistic sleep support for newborns and babies through phone, video calls, and in-person consultations in Los Angeles, California. Our services are intended to provide guidance, support, and education to caregivers and are not a substitute for medical advice or treatment.

2. Eligibility

By using our services, you confirm that you are at least 18 years of age and legally able to enter into a binding agreement.

3. Booking and Cancellations

Appointments must be scheduled in advance through our website or by contacting us directly.
Cancellations or rescheduling require at least 24 hours' notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
We reserve the right to refuse service or reschedule appointments at our discretion.

4. Payments and Refunds

Payment is due at the time of booking unless otherwise agreed upon.
All fees are clearly stated during the booking process.
Refunds are available only under limited circumstances, as outlined in your individual service agreement or at our discretion.

5. Client Responsibilities

You agree to provide accurate and complete information relevant to your child’s sleep habits and overall health.
You understand that results may vary based on individual circumstances, and consistency is key to success.
You are responsible for following the agreed-upon sleep plan and communicating any concerns or changes.

6. No Medical Advice

The information and services provided by Newborn Sleep Serenity are not intended as a substitute for professional medical advice, diagnosis, or treatment. Always consult with your pediatrician or healthcare provider before implementing any sleep changes or routines.

7. Intellectual Property

All content on this website—including text, graphics, logos, and materials provided during consultations—is the property of Newborn Sleep Serenity and may not be copied, reproduced, or distributed without written permission.

8. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect and use your personal information.

9. Limitation of Liability

Newborn Sleep Serenity is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services or website. You acknowledge and accept that outcomes may vary, and success is not guaranteed.

10. Modifications

We reserve the right to update or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of those changes.